Refund policy
Refund/Returns
What is your refund/return policy?
Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. Refund would be made to the original source of payment after your return is reviewed. To complete your return, we require a receipt or proof of purchase. To request for refund send us a detailed email at info@shopmerchmonger.com. We will review and provide a resolution on your request.
May I exchange my order?
We only replace items if they are defective, damaged or if you are sent the wrong item. If you need to exchange it for the same item, send us an email at info@shopmerchmonger.com. We will review and provide instructions on where to send the item and how to submit request for exchange.
What is the exchange period?
You have 7 days to submit request for exchanges.
Do I have to pay for the shipping of my exchange?
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
When will I receive my exchange?
After your return item is accepted, reviewed and approved we will ship out on the next business day. Please allow 2-5 business days to receive.
May I exchange my item(s) without contacting you first?
No. You must contact us prior to sending your exchange so that we are able to provide the correct return address. Please note that exchanges for merchandise returned without contacting us will be denied as return address may differ from the original shipping address.
How may I contact you?
You may contact us by email at info@shopmerchmonger.com and we will reply within 24 hours.